Frequently Asked Questions

For private-pay patients, we accept major credit cards, debit cards, and cash. You can also pay online through our secure AngelTrack payment portal at any time. For insurance and Medicaid patients, we bill the provider directly — you only pay any applicable copay or deductible, if required by your plan.

Pricing depends on the type of service (wheelchair, stretcher, ambulatory), the distance of the trip, and whether it's a one-way or round-trip. We offer competitive, transparent pricing with no hidden fees. Call us at (407) 555-0199 for a personalized quote based on your specific trip details.

Yes! You can pay your bill securely online through our AngelTrack payment portal. Visit our Book a Ride page and click "Pay My Bill" to access the portal. Have your account number or trip reference handy when you log in.

We recommend booking at least 24 hours in advance to guarantee availability, especially for wheelchair and stretcher transport. However, we do accommodate same-day requests whenever possible — call us as early as you can for the best chance of same-day service. For recurring trips like dialysis, we set up a standing schedule so you only need to book once.

Yes, we offer same-day booking subject to vehicle and driver availability. Call us at (407) 555-0199 as early as possible on the day you need a ride. Our dispatch team will check availability and get you scheduled as quickly as we can.

Yes, Vital Med Transport operates 24 hours a day, 7 days a week, 365 days a year. Whether you need an early-morning dialysis pickup, a late-night hospital discharge, or a weekend medical appointment, we're here for you.

We understand that plans change. Please call us as soon as possible if you need to cancel or reschedule your ride. We appreciate at least 2 hours notice for cancellations to avoid any fees. Call our dispatch team directly and we'll get you rebooked right away.

Our fleet includes wheelchair-accessible vans with ADA-compliant lifts and securement systems, stretcher-capable vehicles for patients who need to lie flat, and comfortable sedans for ambulatory patients. All vehicles are modern, climate-controlled, regularly inspected, and thoroughly sanitized between passengers.

Door-to-door service means our drivers will assist the patient from their front door (or building entrance) to the vehicle, and from the vehicle to the entrance of their destination. Bed-to-bed service is an extended level of care where our team assists the patient from their bed or room at one location all the way to their bed or room at the destination. This is common for stretcher transports between facilities. Let us know your needs when booking and we'll ensure the right level of service.

Yes, we accommodate a range of special needs including patients who require supplemental oxygen during transport, bariatric patients who need larger vehicles, and those with other medical equipment. Please let us know about any special requirements when you book so we can assign the appropriate vehicle and ensure our team is prepared.

Absolutely. A family member, caregiver, or companion is welcome to ride along at no additional charge, space permitting. Just let us know when you book so we can make sure there's room in the vehicle. For stretcher transports, companion seating may be limited — please ask when scheduling.

Yes, we provide long-distance medical transportation across the state of Florida and to neighboring states by arrangement. Whether you're transferring between facilities, visiting an out-of-area specialist, or relocating to be closer to family, we can help. Call us for a long-distance quote.

Yes, every driver is PASS (Passenger Assistance Safety and Sensitivity) certified, CPR and First Aid certified, and has undergone a thorough background check. Our drivers also receive HIPAA training to protect patient privacy and participate in ongoing safety and sensitivity training.

Yes, our entire fleet is fully ADA compliant. Our wheelchair-accessible vehicles are equipped with ramps or lifts and approved securement systems. We meet or exceed all federal and state accessibility requirements for non-emergency medical transportation vehicles.